Most Hidemont items are handmade to order. Please allow 3–5 business days for production before your order ships. Personalized items may take slightly longer. You will receive a tracking number by email as soon as your order is on its way.

Each product is perfectly thought out. Offered sizes are developed to make all products as functional as possible. Unfortunately, we're not ready to guarantee this with any other sizes.

We'd kindly recommend you to check all order details before it's placed. Each leather product requires terrific effort and time, and the slightest changes to its design affect the production. So, we're not able to make any changes before shipping. However, life may be so unfair, and bad things may happen. If you've noticed any mistake within an (one) hour from the moment of placing the order, please contact us at [email protected] immediately to double-check If the production of the ordered item hasn't started yet. ONLY in case, it's so, the order will be updated.

Free average and regular shipping is available on orders shipped within the United States over $75. For orders under $75, or for faster shipping methods, the cost is calculated automatically at checkout based on your delivery address, package weight, and the fulfillment warehouse used for your order.

To send your order as quickly and safely as possible, we can rely only on the time-tested delivery services that are known all across the globe. We cooperate with National Post, USPS, and FedEx.

Delivery time to the US depends on which warehouse fulfills your order. Orders shipped from our US warehouse typically arrive within 3–6 business days (average 5 days), with faster options available at checkout (2–3 or even 1–2 business days). Orders shipped from our European warehouse to the US usually take 10–21 business days (average 18 days).

Please note that while we want to ensure timely delivery, shipping times may vary due to factors beyond our control, such as carrier delays, weather conditions, or high demand during peak seasons. We appreciate your patience and understanding. We would kindly recommend you to consider that when ordering a gift for your dearest for some special occasion.

Don't panic. The most effective way to settle this issue is to address the delivery service. The parcel could be left at the neighboring address or at the backdoor. In case, you've got no updates regarding your parcel from the delivery service, contact us, so that we can think of a further solution.

What's embossing? It's a process when etched metal images on the stamps are heated up and branded deep into the leather with up to 3000 pounds force. We've developed our own image collection you can see in every listing with an embossing option. Be sure that making a metal stamp with a new pattern takes so much time. Even though we want you to be fully satisfied with a new purchase, we have no chance to emboss your image.

In each listing for a certain leather product, we've offered an ideal number of letters. In fact, it depends on the width of each letter that is used for the text. For example, the letter "W" takes exactly as much place as three letters "I". Unfortunately, we cannot emboss more letters than is offered in the listing.

With a great desire to make your leather good look as aesthetic as possible, we offer only these places for personalization that you can see in every listing.

Well, it happens. But don't think it was a mistake from our side. We always carefully check every order before shipping. If you've got a leather good and it has a different shade, there are two reasons for that.

First of all, it depends on personal perception of the color – for some people the same shade looks differently. Also, colors can be distorted by a computer screen. We do our best to provide the most faithful palette.

And second of all, as far leather is a natural material, it features unique colors, and one cannot find the two leather goods with exactly the same shade. Besides, Crazy Horse ages over time, and some brown shades may differ within time. That's not a flaw – it's a chance to get an exclusive leather accessory.

We prefer leather processed with organic dyes that originated from oak, chestnut, mimosa, and other plants. That's an eco-friendly method of leather tanning. Yet, on the first days of wearing a vegetably-tanned leather item, you can notice a slight shedding especially after exposure to water. It proves the leather is quality. In contrast, chrome-tanned leather doesn't happen to cause color transfer because it's chemically processed with harmful substances.

A distinctive feature of Crazy Horse leather is the “vintage texture” of the front surface – that is the feature of getting a variety of scratches, roughness, and scuffs from minor contact with hard objects. If you see scratches on your leather item, it proves that it's natural. Patina underlines your unique character and gives a story to the leather good. If you don't like it, you can easily fix it. Just rub the scratched area with your fingertips or a clean, dry cotton cloth with a small amount of a conditioner.

To ensure your favorite leather item will serve you for good, you should take proper care of it. Regard simple guidance on care for goods made of different types of leather

The balance on the e-gift card is valid for 365 days from the moment of its delivery to the recipient's e-mail.

Yes, you can order the custom design for an e-gift card by uploading the picture in jpg, png or gif formats. Placing the order for an e-gift card, you can also preview the design of the e-gift card the recipient will receive on e-mail.

If the total order amount exceeds the e-gift card value, you can split the order between an e-gift card and other forms of payment, for example, credit card.

If the order amount is less than the e-gift card value, you can use the remaining balance for one more order any time before the e-gift card expiration.

No, e-gift card doesn't cover taxes or shipping. The e-gift card covers the basic product cost only.

The balance on the e-gift card is valid for 365 days from the moment of its delivery to the recipient's e-mail. Additionally, the recipient will be informed about the e-gift card expiring 30 days before the expiration via e-mail.

Unfortunately, no. Orders paid with an electronic gift card cannot be canceled or refunded.

An electronic gift card is treated as a non-refundable payment method and cannot be converted back into cash once it has been used. If you have any concerns about your order, please contact us as soon as possible — we’ll always do our best to help find a suitable solution.