Exchanges, returns, and cancellations
Exchange policy
All leather items that you'd like to exchange must be in original condition — not used and not damaged (except when the damage is our fault).
Please note: personalized items cannot be exchanged, except when the personalization was done incorrectly...
Return policy
All leather items that you'd like to return must be in the original condition, not used, and not damaged (except for the cases the damage is our fault).
Please note: personalized items cannot be returned, except when the personalization was done incorrectly...
Cancellation policy
You have the right to cancel an order for a NON-PERSONALIZED item within 12 (twelve) hours from the moment of order placement. And, you have the right to cancel an order for a PERSONALIZED item within 1 (one) hour from the moment of order placement.
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